Your Questions & Answers - FAQ's
Some terms and conditions may vary by Newsagent
Do you deliver to me?
Select the Newspapers & Magazines you want delivered then Proceed to Checkout. We then match your postcode to your local Independent Newsagent. We will tell you who is delivering and how much they will charge for delivery "ON HOLD" - we don't have anyone to deliver to your postcode currently - but don't give up, we will contact you when one becomes available by joining papersdirect
Who delivers my Newspaper?
Your local INDEPENDENT newsagent will confirm that they will deliver your newspapers. You will know exactly the name of the newsagent of delivery company, their telephone number and how to contact them They will help you with deliveries, holiday cancellations and payment They also have their own webpage that you can visit
Order only Once
When you have placed an order on this site, your local Independent Newsagent will deliver to your home every day and every week. Stop anytime - you may cancel this agreement ANYTIME with 24 hours notice and payment in full up to that date. Your newsagent will let you know how to stop your paper delivery when going on holiday
How do I Pay?
You will receive a bill, usually by email either weekly, 4 weekly or monthly. Printed bills may also be delivered with your publications. Generally, your Local Independent Newsagent will take payment by a weekly recurring debit card or direct debit. Some newsagents will accept cheques or cash (if they have a shop) Your Newsagent will confirm how to pay.
What is the Delivery Charge?
There is a delivery charge for this service. This pays for your delivery person to deliver your newspapers early in the morning. This charge is set by your local newsagent and is calculated when your order is confirmed. This charge varies by newsagent depending on your location, their location, and whether you are urban, rural or far away from the delivery premises. The charge is clearly displayed on your order, and you will be notified in advance of any changes to the delivery charge.
I am going on holiday and need to cancel
Please give us 48 hours notice of holiday cancellations.
I have Subscription Vouchers
Great - We happily accept Subscription Vouchers from all your favourite newspapers to pay for your newspapers. However, we usually need the complete voucher book in advance of making any deliveries. (Delivery of that publication may be stopped until subscription vouchers are received).
BUSINESS CUSTOMERS Our terms of payment are strictly 10 days after invoice, usually billed calendar monthly You must inform us of any errors on your account which will be adjusted on the next invoice We can not adjust, amend or generally fiddle about with invoices already sent. We require an admin@ email address for invoicing NOT to a specific person We require a contact name and telephone number for Accounts Payable If you require a Purchase Order Number (PO) please supply a “continuous PO” that does not have to be amended regularly We prefer Direct Debit, but if paying by Bank Transfer, please add our account number as your Payee Reference We really, really do not like cheques but if paying this way, please quote the invoice number on that cheque for payment
GDPR & Your Data
Your data is only shared with your Newsagent/Delivery Partner and the newspaper or magazine you have ordered. The Publisher may only contact you in relation to the actual title you have bought for the purposes off discounted offers, promotions and digital versions. However, they are not permitted to promote other titles to you. We NEVER share your data with any other party